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Our Concept

FastSeries offers customer service solutions that enable the people working at your contact center to provide customers with greater comfort.

Ever since we started development, we have continued to engage sincerely with people related to contact centers in the pursuit of both ease of use and greater functionality.

We’re sincere about our intentions to keep advancing.

SINCERELY SOLVING PROBLEMS

We are sincere about engaging with the problems of all companies that have a customer service department,
the problems of all people who work at contact centers,
and the problems of all customers who make inquiries,
and we propose optimal solutions to those problems.

SINCERE ABOUT ENGAGING WITH HAPPINESS

FastSeries is characterized by user-centric ease of use.
We are developing it with the aim of facilitating rapid, professional responses by the staff members who work at contact centers.
We are helping to make customer support more fun by providing both functionality and ease of use that impact the areas where they are most needed.

SINCERE ABOUT PURSUING PLEASANT EXPERIENCES

Customers can enjoy a more pleasant experience when
the contact staff members who assist them don’t seem rushed. Customer loyalty is also improved through experiences in which their problems are solved quickly and they are treated in a pleasant manner.

About FastSeries

Why Choose FastSeries

  • A User First Approach
  • Combining a broad feature set with fantastic usability, in a price and format that best matches the needs of a contact center, FastSeries provides a customer service solution that meets your every need.
  • Technical Strength
  • TechMatrix is highly regarded for our technical capabilities, performing everything from product development, implementation and maintenance in-house. Our staff have an extensive knowledge of our products, and are on hand to provide in depth support from initial consultation through to post-implementation support.
  • An Innovative Spirit
  • We look to providing solutions that are a step ahead of the times by continuing to incorporate requests from customers using our systems, linking with advanced technologies and related solutions, and implementing the latest industry trends.

Service Lineup

Available Formats

  • On-Premises Type

  • This type of product is for enterprises looking to purchase a software license to use and manage the software on self-owned hardware.
  • Cloud Type

  • This type of product is for enterprises looking to use a cloud service for software use, and operation and maintenance.

Our Customers

FastSeries is used by a broad range of
companies of various industries and size.

森永乳業株式会社
三菱電機インフォメーションシステムズ株式会社
株式会社柳屋本店
旭化成ファーマ株式会社
株式会社外為どっとコム
日本コープ共済生活協同組合連合会 【LINEチャットサポート編】
シャークニンジャ株式会社
中日本高速道路株式会社
第一生命保険株式会社
相模原市役所
株式会社札幌ドーム
株式会社ツムラ
Promise(Thailand)Co.,Ltd.
ヤマキ株式会社
資生堂ジャパン株式会社
株式会社バスクリン
小林製薬株式会社
株式会社クレステック
リンナイ株式会社
株式会社ファミリーマート
共栄火災海上保険株式会社
こくみん共済 coop 〈全労済〉
株式会社モリタ
日本コープ共済生活協同組合連合会 【トークスクリプト編】
ケンコーコム株式会社

Consulting

Please direct all inquiries on pricing and implementation,
and requests to send documentation to the following.