What is FastSeries?
FastSeries is a software package that includes a contact center CRM system
and FAQ system developed and provided by TechMatrix.
Combining outstanding usability and a rich set of practical features,
FastSeries enhances customer service quality and productivity, while helping cultivate customer loyalty.
- CRM System
Integrated management of
combined with the realization of
- FAQ System
“Frequently Asked Questions”
together with streamlined searching and data management
- Other Solutions
Incorporation of web chat,
and other trending solutions
FastSeries is available in the form of an on-premises software package
or as a cloud service, depending on user preferences
FastHelp5 is a CRM system which optimizes customer support and enhances customer service quality.
Regardless of its industry types and scale, FastHelp5 is applicable to all contact centers.
This is a FAQ system that makes it easy to keep track of FAQ knowledge items used by the contact center, and FAQs published on a company’s website as “Frequently Asked Questions” using a single system.
This section looks at some of the links to trending services,
and other optional solutions provided with FastSeries products.
The contact center CRM system and FAQ system can be used in tandem,
or as standalone products.
- Web chat system
This makes it possible to respond to customers via web chat on your company’s home page. This seamlessly incorporates auto responses (AI/BOT) through links to various artificial intelligence (AI) services with manned responses made by an operator.
- SNS Support
This enables customer responses via SNS services such as LINE and Facebook, greatly enhancing the omni-channel support potential of your contact center.