Features of FastSeries

Approach to Reliability

This made in Japan, in-house developed software is sold in Japan and across the ASEAN region

FastSeries is proudly “made in Japan,” and has built up a track record that spans over 30 years. Developed in-house by TechMatrix, this software has received strong recognition in Japan and across the ASEAN region for its high quality and reliability. The fact that 96.6% of customers implementing FastSeries continue to use it is a testament to its reliability.

Providing Safety and Reliability through a Robust Support Framework

We offer extensive support during implementation and maintain a robust support system to ensure ongoing reliability once the service is in use. We prioritize customer safety and peace of mind above all else as we continue to deliver high quality services moving forward.

Approach to Safety

Providing High Levels of Safety and Reliability in Information Security and Cloud Services

To ensure customer peace of mind when using our services, TechMatrix has acquired the international standard certification ISO/IEC 27001 and domestic standard certification JIS Q 27001 for information security management systems, and have updated our services to comply with the JIS Q 27001:2023 standard in 2024. We have also acquired the cloud service security standard certification, ISO27017. In addition, we have acquired Information Disclosure Certification for Safety and Reliability of ASP / SaaS (Certification No. 0092-1003) from the Japan Cloud Industry Association, providing third-party assurance of our service reliability. Our cloud services have maintained a service operation rate of 99.995% or more since service  began, highlighting their high availability.

Technical Strength and Reliability

End-to-end Service Provision by Technical Specialists

We provide end-to-end support from technical specialists, from product development, implementation, operations and maintenance, delivering the right solution for your business. Our experts specialize in contact center operations, delivering highly flexible, customized solutions and seamless onboarding built around your business.

Strong Track Record of Outstanding Solution Integration with Partner Companies

Our extensive implementation record is built on strategic integration with outstanding solutions from partner companies. This combination of advanced technologies helps bring about optimal solutions tailored to solving the challenges faced by our customers.

Proven Technical Strength Backed by Certified Competencies

TechMatrix has large numbers of qualified professionals. The advanced technical strength of specialist personnel supports our customers’ businesses and empowers their success.

List of Qualifications

• Information Technology Engineer/Fundamental Information Technology Engineer
• Information Technology Engineer/Applied Information Technology Engineer
• Information Technology Engineer/Network Specialist
• Information Technology Engineer/Database Specialist
• Information Technology Engineer/Embedded Systems Specialist
• Information Technology Engineer/IT Service Manager
• Information Technology Engineer/Registered Information Security Specialist
• Information Technology Engineer/System Architect
• Information Technology Engineer/Project Manager
• Information Technology Engineer/Systems Auditor
• Information Technology Engineer/Information Technology Strategist
• PMP
• IT Coordinator
• Oracle Master Bronze
• Oracle Master Silver
• Oracle Master Gold
• Oracle Master Platinum
• Microsoft/MCSA
• Microsoft/MCSE
• Amazon/AWS Certified Solutions Architect – Associate
• Amazon/AWS Certified Solutions Architect – Professional

(As of March 2025, excerpt)

Available Formats

Both Cloud Type and On-premises Type are Available

FastSeries provides a flexible usage model, and is available in the form of an on-premises software package or as a cloud service, depending on user preferences. This approach gives customers the optionality to opt for the solution that best suits their needs. For example, if cloud services are not an option due to infrastructure limits, companies are advised to use the on-premises type service. To save on IT infrastructure expenses, we recommend  using the cloud type service. The flexibility to choose the solution that best suits the business environment is a key strength of FastSeries.

Brand Concept

Our Concept

FastSeries offers customer service solutions that enable the people
working at your contact center to provide customers with greater comfort.

Ever since we started development, we have continued
to engage sincerely with people related to contact centers
in the pursuit of both ease of use and greater functionality.

We’re sincere about our intentions to keep advancing.

Sincerely solving problems

We are sincere about engaging with the problems of all companies that have a customer service department, the problems of all people who work at contact centers, and the problems of all customers who make inquiries, and we propose optimal solutions to those problems.

Sincere about engaging with happiness

FastSeries is characterized by user-centric ease of use. We are developing it with the aim of facilitating rapid, professional responses by the staff members who work at contact centers. We are helping to make customer support more fun by providing both functionality and ease of use that impact the areas where they are most needed.

Sincere about pursuing pleasant experiences

Customers can enjoy a more pleasant experience when the contact staff members who assist them don’t seem rushed. Customer loyalty is also improved through experiences in which their problems are solved quickly and they are treated in a pleasant manner.