Backed by our technology, you are free to focus on delivering a heartfelt connection.
Rich array of options available, including generative AI, CRM, FAQ, and digital communication. Striking a balance of usability and practical features, TechMatrix’s contact center solution FastSeries aids everything from field operations to executive management. This is a safe and secure, made in Japan system that has remained the top choice for customers, backed by a cloud service retention rate of 96% and around 30 years of in-house development and implementation experience.
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Customer success stories
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FastSeries Products and Solutions
Contact Center CRM Systems
This has been serving customers for around 30 years. Designed with user feedback in mind, this CRM system helps contact centers work more efficiently and deliver a better customer experience.
FAQ Knowledge Systems
Optimization of frequently asked questions. This is an FAQ system that enables knowledge management in the age of generative AI.
Generative AI Functions
This feature set streamlines all contact center operations and contributes to CX. These provide the functions necessary for the next generation in contact centers, from summarization, to automatic generation and insight analysis.
Process through to Contract Signing
Notes for those considering FastSeries. This outlines the process from general inquiry through to contract signing. Free product demonstrations and trial site access are available if needed. Contact us for more information.
Inquiries
Use the Inquiries form to request reference materials or a demonstration.
Product Demonstration
Our staff are on hand to give a product demonstration while answering your questions. This is an ideal way to get an intuitive sense of the operability, UI, and rich feature set on offer.
Trial Site Access
We provide access to a free trial site at your request. This has been positively received for providing the chance for users to test out the operating environment.
Proposals/Quotation
We will discuss anticipated system usage and any requests you may have, and come up with the optimal plan for your needs.
Contract
You will be taken through the process following contract signing at the time of the proposal.
Easy to use! Experience our intuitive interface and smooth operation
Immediate follow-up after your request
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Three Reasons to Choose FastSeries
FastSeries combines usability with a rich feature set tailored to contact center operations, and has received high acclaim from a broad range of companies.
A User First Approach
Easy to use, packed with features, and fully customizable, we provide a comfortable user experience built for the frontline (user). We also provide regular feature updates in the pursuit of greater usability. Easy to use, right from the beginning, even if it is your first time!
Ecosystem
CTI/PBX/voice recognition... We offer a broad lineup of ready-to-use solutions that work smoothly with generative AI and various other services. Staff with a deep understanding of the product are on hand to propose the optimal solution for you.
For Contact Centers
Our contact center solutions are easy to set up, with shared license pricing options, quick upgrades, and options for use in cloud or on-premises type environments.
Case Studies
FastSeries is used by a broad range of companies of various industries and sizes. Feedback on the challenges faced and what led customers to implement FastSeries, and its impact.
FastHelp realizes center management and company-wide use with an emphasis on the customer's point of view
The integration of multiple channels significantly reduces management man-hours.
Find the right features tailored to your business and challenges
Explore proven results from leading enterprises
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Frequently Asked Questions
Frequently asked questions from users considering FastSeries. For other frequently asked questions that could not be published here, please see our Frequently Asked Questions website, or submit an inquiry using the Inquiries form.
FastSeries is used by a broad range of companies. It is particularly well regarded for its ease of use, rich feature set, and its technical capabilities before and after implementation. Feedback from actual customers on the specific benefits of implementing FastSeries, and what prompted them to choose FastSeries is available of the Implementation Case Studies page.
FastSeries is available in the form of an on-premises software package or as a cloud service, depending on user preferences The cloud type service, FastCloud, provides affordable, quick, and flexible access to system functions simply by having access to PCs connected to the Internet.
As a solution tailored to contact centers, this is a safe and secure, made in Japan system that has remained customers’ first choice, backed by around 30 years of in-house development and implementation experience. Built on CRM and FAQ systems, our solutions are shaped by customer feedback, are packed with features that are easy to use, and are backed by thorough post-implementation support, leading to a cloud service retention rate of over 96%.
We prepare pricing plans based on the anticipated use in contact center operations. Examples include concurrent user pricing rather than ID-based pricing for the CRM system, annual license billing even for on-premises type solution, and license settings making it easy to roll out company-wide use of the CRM and FAQ system. For further details, please make an inquiry using the Request Quotation form.