Have you ever experienced the following concerns?
The contract renewal or replacement timing. We need to streamline operations, and I hope to find a CRM system that leverages generative AI.
Our contact center is always understaffed. Is there a customer management system that's easy for beginners to use while maintaining the quality of responses?
We need to implement non-voice support as soon as possible! Automatic responses to emails and chat messages using AI... We are looking for a system that facilitates integrated management all within a single system.
I am unsure how to use certain CRM system features. I would rather a service that offers courteous support in Japanese.
How to utilize generative AI is a company-wide issue. We hope to implement the system in contact centers, but are unsure about what it can achieve.
Customer response is complex. Even with teams in place to handle customer responses, the workflows are still too complicated. Is there any to systematize these complicated workflows in a simple manner?
Features of FastHelp
FastHelp is designed to optimized company workflows and operational rules, facilitating post-implementation adoption and long-term integration.
All features required for contact center operation ready from the get go
- FastHelp has been serving customers for around 30 years. It has evolved into a practical, feature-rich package based on extensive customer feedback
- Integrates with PBX/CTI, generative AI, voice recognition, and other peripheral technologies as standard
A user interface that is overwhelmingly easy to use
- Featuring an easy-to-use design and intuitive interface to limit user fatigue, even after extended use
- Equipped with a full array of workflow functions capable of handling even the most complex workflows
Regular feature updates and on-demand version upgrades
- New features are added once every quarter based on customer feedback collected
- We also offer on-demand version upgrades for customers when they need it. You can choose the timing of upgrades
Omni-channel support and integrated management of information
- Integrated management customer information and response histories across multiple channels, including phone, email and chat messages.
- In addition to ensuring that issues are promptly escalated, FastHelp aids the sharing of collected data across the entire company.
Safe and secure development, implementation, and support nationwide
- We offer the peace of mind that comes from total involvement in everything from product development to implementation, and through to support
- We provide a Japanese eye for quality with all services performed in Japan
Generative AI use tailored to contact centers
- We have identified parts of contact center operations that are open for further streamlining, leading to the adoption of generative AI
- We develop features in a way that leverages AI agents and other generative AI and incorporates the latest technologies
Visual of FastHelp implementation
Using FastHelp improves response quality in contact centers, streamlines operations, and supports both employee and customer satisfaction.
Main Features
Self-customization features
FastHelp is packed with features that allow you to customize the system screen based on how you work. Hide unnecessary features, and rearrange and change the color of other functions, among other options.
Response assist functions
Use a rich set of knowledge search features to quickly find what you are looking for. This helps operators to accurately and smoothly respond to customer inquiries.
Alert function
Set multi-level alerts (three level settings).
Report function
FastHelp5 includes a report function that provides a simultaneous view of multiple sources of statistical data. Use this to visualize KPIs, etc.
Multi-channel support
Inquiries received by phone, email, fax, on the web, in chat messages, over SNS and other channels are managed in an integrated manner.
Security measure functions
FastHelp comes equipped with a host of security functions that are essential for remote work setups, such as operators working from home.
Customer information management function
This function lets you manage basic customer information, including their name, address, phone number, and other attributes and preferences.
Outbound function
This is an outbound function for phones and emails.
Messaging function (internal center chat)
This allows you to exchange chat messages between operators and with supervisors. This aids non-verbal communication, and linking to reference information within the system.
Ticket tracking function
You can track histories.
Import/export
This allows to batch import and export data to and from the system.
Talk script function
You can create and reference Digital Talk Scripts in FastHelp.
Multi-tenant function
You can separate tenants to allow separate workgroups to operate independently in a single system.
Approval/Workflow function
This workflow function allows for approval requests from operators to supervisors.
Escalation function
This escalation function can be used when responses cannot be completed with a single answer.
Processed information monitoring function
This monitoring function provides supervisors and other administrators an overview on ticket reception and processing within the contact center.
To do list function
This allows you to take notes of callbacks, work deadlines, personal appointments, and other notes to manage your schedule so that nothing gets missed.
CTI link
You can link to a CTI system from other companies.
Phone recording link
You can link to phone recording devices from other companies. PBX linking is also possible.
Voice recognition link
You can link to a voice recognition system from other companies.
Data link
In addition to data links between FastSeries systems, you can form data links with other systems and core systems.
Screen link
You can bring up the external system screen using items registered in FastHelp as parameters.
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Case Study
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Related Products/Solutions
Generative AI Functions
FastGenie is a suite of generative AI functions provided by TechMatrix. We also able to provide a PoC (proof of concept) based on your company’s needs.
- #Customer management
- #Knowledge management
- #Customer service quality management
- #Information analysis and sharing
- #Non-voice
- #Voice
- #Generative AI
FAQ Knowledge Systems
FastAnswer is an FAQ knowledge system provided by TechMatrix. This optimizes responses to “Frequently Asked Questions” and streamlines customer service operations, the preparation, search, and management of large volumes of FAQ and knowledge items.
- #Knowledge management
- #Customer service quality management
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Frequently Asked Questions
Frequently asked questions from users considering FastHelp (contact center CRM system). For other frequently asked questions that could not be published here, please see our Frequently Asked Questions website, or submit an inquiry using the Inquiries form.
FastHelp is available in the form of an on-premises software package or as a cloud service, depending on user preferences The cloud type service, FastCloud, provides affordable, quick, and flexible access to system functions simply by having access to PCs connected to the Internet.
We prepare pricing plans based on the anticipated use in contact center operations. For example, this includes mechanisms that support user replacement and peak-time scalability, such as concurrent user pricing rather than ID-based pricing, or annual license billing even for on-premises type solution use. For further details, please make an inquiry using the Request Quotation form.
FastHelp uses the FastGenie suite of generative AI functions to provide features such as agent assistant, dialog summary, AI chat bot, insight functions, among others. This makes it possible to offload routine, large-volume data processing to generative AI, freeing up operators to focus on customer responses and improving the customer experience. (*) Due to release in the future
FastHelp has been provided for 30 years, and is used by many companies as a CRM system tailored to contact centers. For more information, see the implementation case studies page.